GymCraft Support
Stuck, found a bug, or wondering where your coins went? You're in the right place.
Contact us
Email support@gymcraft.co for anything — bugs, billing, feature ideas, or just to show off your gym. A human reads every message, and we aim to reply within 2 business days.
It helps if you include your device model (for example, iPhone 15 or Pixel 9), what you were doing when the problem happened, and a screenshot if you have one. For privacy and data questions, email privacy@gymcraft.co.
Common questions
How does GymCraft Club billing work?
GymCraft Club (our premium membership) is a subscription billed through the Apple App Store or Google Play — GymCraft never sees or stores your payment details. The price is always shown before you confirm, and the subscription renews automatically until you cancel.
How do I cancel my subscription?
Cancelling takes under a minute and happens in your store account, not inside GymCraft:
- iPhone: Settings → your name → Subscriptions → GymCraft → Cancel
- Android: Play Store → your profile → Payments & subscriptions → Subscriptions → GymCraft → Cancel
You keep Club access until the end of the period you've already paid for. Note that deleting the app does not cancel a subscription.
Can I get a refund?
Purchases are processed by Apple and Google, so refund decisions are made by them under their policies. Request one at reportaproblem.apple.com (Apple) or through Google Play's refund page (Android). If you get stuck, email us and we'll point you the right way.
I got a new phone. How do I get my gym and my Club membership back?
Two steps. First, sign in to GymCraft with the same Google account or email you used before — that brings back your gym, workout history, coins, and streak. Second, make sure your phone is signed in to the same App Store or Google Play account, then tap Restore Purchases on the membership screen to reactivate the Club.
What happens to my stuff if my Club membership ends?
Anything you bought with Crystals is yours forever — membership or not. Your coins, gym, and streak are untouched. Club trainers step aside while your membership is inactive, but they're restored the moment you rejoin; you never lose them.
A workout didn't show up in my history
GymCraft saves your session on your device and syncs it when you're back online, so gym-basement wifi is survivable — give it a moment after you reconnect. If a workout still looks missing, email us with roughly when it happened and we'll dig in.
Do I need an account to use GymCraft?
No — you can walk straight in and start training. Just know that without a sign-in, your save lives only on that one device. Adding a Google account or email (Settings, any time) backs up your gym and lets it follow you to a new phone.
How do I delete my account?
We explain the whole process, including exactly what gets deleted, at gymcraft.co/delete-account.
Where can I read about my data?
The full privacy policy is at gymcraft.co/privacy. Short version: no ads, no selling data, and your workouts belong to you.
Didn't find what you needed? support@gymcraft.co — see you in the gym.